"Healthcare" covers a wide range of UK business types, each with genuinely different phone needs. This page is a starting point — use it to find the specific guide that matches your practice.
GP surgeries
High call volumes, especially first thing in the morning, mean call queuing and callback options matter more than almost anywhere else in healthcare. See our guide to VoIP for GP surgeries.
Dental practices
Appointment booking, reminder calls and managing multiple chairs/practitioners with separate diaries drive dental phone system needs. See our guide to VoIP for dental practices.
Private clinics
Private healthcare often has a stronger customer-service expectation and more complex billing/insurance conversations. See our guide to VoIP for private clinics.
Veterinary practices
Emergency out-of-hours call handling and triage routing are the defining need. See our guide to VoIP for veterinary practices.
Opticians and physiotherapy clinics
Smaller, appointment-led practices with simpler routing needs than a GP surgery. See our guides to VoIP for opticians and VoIP for physiotherapy clinics.
What's common across all of them
Call recording for safeguarding and dispute purposes, integration options with practice management software, and reliable call handling that doesn't drop patients calling with urgent queries — all standard on VoIPninjas' plans regardless of which type of practice you run.
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