If you'd rather have missed call messages land in your inbox than have someone check a physical handset, voicemail-to-email takes minutes to set up. Here's how.
Step 1 — Open your voicemail settings
In your VoIP account portal, find the extension or number you want to configure and open its voicemail settings.
Step 2 — Add the destination email
Enter the email address (or addresses) that should receive voicemail notifications. This can be a personal inbox or a shared team mailbox.
Step 3 — Choose audio, transcript, or both
Most systems can send the raw audio file as an attachment, an automated text transcript, or both. Transcripts are useful for quickly scanning what a message is about without listening; audio is useful when tone or detail matters.
Step 4 — Decide what happens to the original voicemail
You can usually choose whether the message stays on the system after being emailed, or is deleted once sent — useful if you want a backup copy versus keeping the mailbox clean.
Step 5 — Test it
Leave yourself a test voicemail and confirm it arrives correctly formatted, with clear caller ID information in the subject line or body.
What is voicemail-to-email, if you're not sure yet?
If you're still deciding whether this feature is useful for your business, see our explainer on what voicemail to email is and how it works.
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